Tele Caller Executive

Job Description

Experience: 3 – 5 year Industry: SaaS / Software Location: Papermills road, Perambur Employment Type: Full-Time We are seeking a proactive and customer-friendly Female Telecaller to manage inbound enquiries for our SaaS product. The role involves responding to incoming calls, WhatsApp messages, and website enquiries from users who have registered but are stuck or need guidance. You’ll help them understand the product, resolve their issues, and support them through the onboarding or decision-making process. Key Responsibilities: Respond promptly to calls, WhatsApp messages, and website enquiries. Contact users who have registered on the website but haven’t completed the onboarding or setup process. Understand their challenges and provide step-by-step assistance or clarification. Explain product features, benefits, and pricing clearly to potential users. Troubleshoot basic issues users may face during registration or product usage. Direct complex issues to the relevant technical/support team if required. Follow up with leads via phone and email to convert them into demos or sales. Follow up with interested users to convert them to a paid plan. Maintain a record of conversations, user feedback, and status in CRM. Coordinate with onboarding and tech support teams for smooth customer transition. Ensure timely communication and closure of customer queries. Prepare and share daily call reports, follow-up status, and lead conversions with the team lead/manager. Requirements: 6 months to 1 year of experience in telecalling, inbound support, or inside sales. Strong communication skills in English and Tamil. Patient and empathetic approach while guiding users. Good listening skills with a customer-first approach. Comfortable using tools like WhatsApp Web, CRM systems, and basic Google Workspace (Docs/Sheets). Ability to handle multiple leads/inquiries efficiently. Multilingual abilities. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Day shift Weekend availability Language: Hindi (Preferred) English (Preferred) Work Location: In person Application Deadline: 23/06/2025 Expected Start Date: 23/06/2025