Customer Support Representative

We are seeking a proactive and customer-friendly Support to manage inbound inquiries for our SaaS product. The role involves responding to incoming calls, WhatsApp messages, and website inquiries from users who have registered but are stuck or need guidance. You’ll help them understand the product, resolve their issues, and support them through the onboarding or decision-making process.

Key Responsibilities:

• Respond promptly to calls, WhatsApp messages, and website enquiries.
• Contact users who have registered on the website but haven’t completed the onboarding or setup process.
• Understand their challenges and provide step-by-step assistance or clarification.
• Explain product features, benefits, and pricing clearly to potential users.
• Direct complex issues to the relevant technical/support team if required.
• Follow up with interested users to convert them to a paid plan.
• Ensure timely communication and closure of customer queries.
• Prepare and share daily call reports, customer feedback, follow-up status, and lead conversions with the lead.

Requirements:

• Experience in telecalling, inbound support, inside sales or ready to take up the responsibilities
• Strong communication skills in English and Tamil.
• Patient and empathetic approach while guiding users.
• Good listening skills with a customer-first approach.
• Comfortable using tools like WhatsApp Web, basic Google Workspace (Docs/Sheets).
• Ability to handle multiple leads/inquiries efficiently.
• Multilingual abilities.

Interested mail your resume to [email protected]

Job Types: Full-time, Permanent, Fresher

Pay: ₹120,000.00 - ₹300,000.00 per year

Work Location: In person

Speak with the employer
+91 6374426113Application Deadline: 08/07/2025Expected Start Date: 07/07/2025