Tele Caller Executive

The Telecaller plays a vital role in parent engagement and admissions support. They act as the first point of contact for prospective parents, providing information about the preschool’s programs, facilities, and values, while maintaining professionalism and warmth.

Key Responsibilities

Parent Outreach & Admissions

• Make outbound calls to prospective parents to share preschool details.
• Respond to inbound inquiries regarding admissions, fees, curriculum, and facilities.
• Schedule appointments and campus visits for interested families.

Communication & Relationship Building

• Maintain a polite, empathetic, and professional tone in all conversations.
• Build trust by clearly explaining preschool policies and addressing parent concerns.
• Follow up with parents to ensure smooth admissions processes.

Data Management

• Record call details, inquiries, and follow-up actions in CRM/Excel trackers.
• Maintain updated databases of leads and admissions status.

Collaboration

• Coordinate with the admissions team, finance, and admin staff for accurate information.
• Share feedback from parents to improve communication strategies.

Skills & Competencies

• Excellent verbal communication skills in English, Hindi & Kannada
• Strong listening and empathy skills to handle parent queries.
• Basic knowledge of preschool operations, fee structures, and curriculum highlights.
• Proficiency in MS Office/CRM tools for data entry and reporting.
• Ability to work under targets and deadlines with a positive attitude.

Qualifications & Experience

• Minimum Bachelor’s degree (any stream, preference for Commerce/Arts/Communication).
• Prior experience in telecalling, customer service, or admissions counseling preferred.
• Freshers with strong communication skills may also be considered.

Job Types: Full-time, Permanent

Pay: Up to ₹15,000.00 per month

Benefits:

• Provident Fund

Work Location: In person