Tele Caller Executive

Job Title

• Lead Generation and Conversion

  : Actively engage with prospective students over the phone, email, and other communication platforms, providing information about courses, admission processes, and university facilities.

• Counseling and Support

  : Understand the needs and requirements of potential students, and provide detailed guidance on programs and courses available at the university.

• Follow-up and Relationship Building

  : Consistently follow up with leads and prospects, building strong relationships and increasing student conversion rates.

• Achieving Sales Targets

  : Work towards and achieve daily, weekly, and monthly targets for student enrollment and lead conversions.

• Database Management

  : Maintain and update the CRM system with accurate details of each lead, ensuring all interactions are logged and followed up efficiently.

• Promotions and Offers

  : Communicate information on new programs, special discounts, or admission deadlines to prospective students.

• Collaboration with Other Teams

  : Work closely with the admissions and marketing team to align strategies, improve conversion rates, and stay updated on the universitys offerings.

• Reporting

  : Provide regular reports to the senior management regarding lead status, conversion trends, and feedback from prospective students.

Required Skills and Qualifications:

• Experience

  : 1-3 years of tele-calling, inside sales, or customer support experience, preferably in education or a related sector.

• Excellent Communication

  : Strong verbal and written communication skills, with the ability to engage and persuade students effectively.

• Customer-Centric Approach

  : Ability to understand the needs of prospective students and provide solutions that align with their academic and career goals.

• Goal-Oriented

  : Driven by targets and a desire to achieve sales and enrollment goals.

• Adaptability

  : Able to work in a fast-paced environment and adapt to changing priorities and student demands.

• Technical Proficiency

  : Proficient in using CRM software, MS Office (Excel, Word), and other communication tools.

• Team Player

  : Ability to work effectively within a team and collaborate with colleagues to achieve university goals.

• Educational Qualification

  : Bachelors degree or equivalent in any discipline.

Preferred Qualifications:

• Previous experience in education sales, particularly in higher education.
• Understanding of university programs and admissions processes.
• Experience with digital marketing tools and techniques.

What We Offer:

• Competitive salary with performance-based incentives.
• Opportunity to work in a collaborative and dynamic environment.
• Career growth and development within the education sector.
• Access to university resources, networking opportunities, and a vibrant community.