Tele Caller Executive

Job Description

Job Title: Tele Caller Executive Location: Aligarh Job Type: Full-Time (Monday to Saturday) Time: 9:30 A.M. – 6:30 P.M. Company Description: Plus Point Buildsware Pvt. Ltd., based in Aligarh, is a distinguished company renowned for its high-quality builders' hardware products. Our extensive range of over 25,000 meticulously crafted products, including Solid Brass, Zinc, Aluminium, and Stainless Steel, reflects our commitment to exceptional durability. Holding prestigious ISO 14001 Certification and ISO 9001:2015 Certification, our success is rooted in product quality and the trust we've earned from our customers. We are driven by core values of Quality, Trust, Progression, and Customer Satisfaction. Job Description: Customer Care Executive, you will play a pivotal role in ensuring our customers receive the highest level of service and support. You will be the primary point of contact for addressing customer inquiries, resolving issues, and providing assistance across various channels including phone, email, and chat. The ideal candidate will possess excellent communication skills, a positive attitude, and a genuine desire to help others. Responsibilities: · Serve as the first point of contact for customers seeking assistance or information regarding our products/services. · Respond promptly and courteously to customer inquiries via phone, email, and chat, providing accurate information and resolution to their concerns. · Identify and assess customer needs to achieve satisfaction, escalating complex issues to the appropriate department when necessary. · Build and maintain strong relationships with customers, ensuring their loyalty and satisfaction with our brand. · Process orders, returns, and exchanges efficiently and accurately, adhering to company policies and procedures for the Marketplace Management. · Keep detailed records of customer interactions, transactions, comments, and complaints for analysis and improvement purposes. · Collaborate with cross-functional teams to address customer issues and improve overall customer experience. · Stay informed about product updates, promotions, and company policies to effectively assist customers and provide relevant information. · Continuously seek opportunities to enhance customer service processes and contribute to the overall success of the customer care team. · Responsible for the comprehensive management and oversight of the organization's Carpenter Reward System, ensuring seamless operation from initiation to completion. · Good Hands on CRM working and handling. Qualifications: High school diploma or equivalent; bachelor’s degree preferred. Previous experience in customer service, sales, or a related field is advantageous. Exceptional communication skills, both verbal and written in hindi & english, with a professional and friendly demeanour. Strong problem-solving abilities and the ability to remain calm and composed in challenging situations. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Strong attention to detail and accuracy in data entry and record-keeping. A passion for delivering outstanding customer service and a commitment to exceeding customer expectations. Job Type: Full-time Pay: ₹6,000.00 - ₹8,000.00 per month Benefits: Cell phone reimbursement Leave encashment Provident Fund Schedule: Day shift Language: Hindi (Preferred) English (Preferred) Work Location: In person