Tele Caller Executive- Female Candidates Only

Key Responsibilities

• Make outbound calls to customers after their car servicing to confirm satisfaction and collect feedback.
• Handle inbound calls and resolve customer queries related to service experience.
• Record customer responses, complaints, and suggestions in the CRM system.
• Escalate unresolved issues to the Service Manager for further action.
• Ensure timely follow-ups for pending issues or commitments given to customers.
• Maintain high standards of customer service and communication etiquette.
• Prepare daily/weekly reports on customer feedback and PSF calling status.
• Support customer retention initiatives by ensuring a positive post-service experience.

Job Types: Full-time, Permanent

Pay: ₹9,000.00 - ₹13,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Leave encashment
• Provident Fund

Work Location: In person