Key Responsibilities Make outbound calls to customers after their car servicing to confirm satisfaction and collect feedback. Handle inbound calls and resolve customer queries related to service experience. Record customer responses, complaints, and suggestions in the CRM system. Escalate unresolved issues to the Service Manager for further action. Ensure timely follow-ups for pending issues or commitments given to customers. Maintain high standards of customer service and communication etiquette. Prepare daily/weekly reports on customer feedback and PSF calling status. Support customer retention initiatives by ensuring a positive post-service experience. Job Types: Full-time, Permanent Pay: ₹9,000.00 - ₹13,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Leave encashment Provident Fund Work Location: In person
Key Responsibilities Make outbound calls to customers after their car servicing to confirm satisfaction and collect feedback. Handle inbound calls and resolve customer queries related to service experience. Record customer responses, complaints, and suggestions in the CRM system. Escalate unresolved issues to the Service Manager for further action. Ensure timely follow-ups for pending issues or commitments given to customers. Maintain high standards of customer service and communication etiquette. Prepare daily/weekly reports on customer feedback and PSF calling status. Support customer retention initiatives by ensuring a positive post-service experience. Job Types: Full-time, Permanent Pay: ₹9,000.00 - ₹13,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Leave encashment Provident Fund Work Location: In person
Key Responsibilities Welcome and assist customers visiting the showroom in a professional and friendly manner. Understand customer requirements and recommend suitable vehicles, features, and finance/insurance options. Conduct product presentations, test drives, and explain specifications, features, and benefits. Achieve monthly and quarterly sales targets set by the management. Maintain customer database and ensure timely follow-ups on inquiries and leads. Prepare quotations, negotiate prices, and finalize deals in line with company policies. Coordinate with the finance, insurance, and accessories team to ensure smooth vehicle delivery. Ensure proper documentation, delivery process, and after-sales follow-up for customer satisfaction. Stay updated with product knowledge, competitor models, and industry trends. Build and maintain long-term customer relationships to generate repeat and referral business. Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Leave encashment Provident Fund Work Location: In person