Tele Caller cum Sales Executive (Malayalee – Bangalore)

WE ARE HIRING

Tele Caller cum Flight Ticket Sales Executive

(Malayalee – Bangalore)

Company: Sirra International Group
Division: Flight Ticketing & Air Travel Services
Work Location: Bangalore (Karnataka)
Reporting To: Sales Manager / Operations Team

Role Purpose

To handle flight ticket enquiries, fare quotation, booking, and sales conversion, catering mainly to Malayalee customers in Bangalore and nearby regions.

Key Responsibilities Tele Calling & Enquiry Handling

• Handle inbound and outbound calls related to flight ticket bookings
• Provide accurate fare details, schedules, and airline options
• Explain baggage rules, fare conditions, cancellations, and rebooking policies

Flight Ticket Sales

• Convert enquiries into confirmed flight ticket bookings
• Handle domestic & international ticket sales
• Upsell add-ons (seat selection, baggage, meals, insurance – if applicable)

Booking & Coordination

• Coordinate with booking and operations teams
• Ensure correct passenger details and documentation
• Share e-tickets and travel information with customers

Customer Relationship Management

• Build trust through clear and honest communication
• Handle customer follow-ups, changes, and basic issue resolution
• Maintain repeat customers and referrals

Reporting & Targets

• Maintain call logs and booking records
• Achieve assigned sales targets
• Report daily sales performance to the Sales Manager

Eligibility Criteria

• Malayalee candidate only
• Fluent in Malayalam (English required; Hindi preferred)
• Willing to work in Bangalore
• Good communication and convincing skills
• Sales-oriented mindset

Preferred Qualifications

• Experience in flight ticket sales / air ticketing
• Knowledge of GDS systems (Amadeus / Galileo / Sabre) – added advantage
• Familiarity with airline rules, fares, and travel documentation
• Basic computer and CRM knowledge

What We Offer

• Competitive salary + attractive incentives
• Professional and supportive work environment
• Training on systems and airline products
• Career growth within Sirra International Group
• Apply / Contact

Email: hr@sirrainternational.com
Phone: 7902563000

Job Types: Full-time, Fresher

Pay: ₹8,736.97 - ₹28,654.68 per month

Work Location: In person