Employer: Tecsight Location: Pune/Bangalore Function: Solutions Engineering / Presales Reports to: Director, Solutions Engineering (or VP Sales) Clients: Global System Integrators (GSIs) and their enterprise end-customers Travel: ~25–40% (client workshops, PoCs, partner events) Role Summary Own end-to-end presales across Digital Workplace (DWP) , Field Service Operations (FSO) , IT Infrastructure , Networking & Wireless . You’ll qualify opportunities with GSIs, lead discovery, architect fit-for-purpose solutions, run PoCs, and produce all sales/technical documentation through to delivery handover—balancing business outcomes, technical depth, cost, and delivery risk. Primary Responsibilities 1) Presales & Solutioning (Core) Lead discovery with GSIs and enterprise customers: current-state assessment, requirements, success criteria, risks, and constraints. Architect solutions across: DWP/EUC: Windows/macOS, M365/Entra ID, Intune/SCCM, Autopilot/ABM, VDI (Citrix/VMware), app packaging, device lifecycle, collaboration, identity & conditional access, Zero Trust principles. FSO: Field service tooling/workflows, mobile device management, offline/edge constraints, rugged devices, parts logistics integrations, shift/crew scheduling, service KPIs. IT Infrastructure: Hybrid cloud (Azure/AWS/GCP), AD/Entra, backup/DR, virtualization (VMware/Hyper-V), storage, server builds, patching/automation (PowerShell/Terraform/Ansible). Networking & Wireless: Campus/branch LAN, Wi-Fi 5/6/6E/7 , SD-WAN, NAC/802.1X, segmentation, DNS/DHCP/IPAM, WAN optimization; vendors e.g., Cisco/Meraki, HPE Aruba, Juniper, Fortinet, Palo Alto. Produce HLD/LLD , integration maps, security controls, capacity models, and TCO/ROI . Run PoCs/pilots and bake-offs; define success metrics; document outcomes and next steps. Build competitive positioning and win themes aligned to each GSI’s methodology and offerings. 2) Implementation Orchestration & Handover Create implementation plans , migration waves, rollback criteria, and acceptance tests. Lead delivery kickoffs ; brief PMs/engineers; finalize RACI, RAID, and cutover plans. Validate bill of materials (BOM/BOQ), licensing, and services estimates; protect margin. Provide governance during early sprints; ensure scope adherence and change control. 3) Sales Documentation & Governance Own all client-facing artifacts: SoW , proposals , RFP/RFI responses , HLD/LLD , SAD , TDM , risk register , assumptions/dependencies , effort & pricing models , presentations . Maintain a reusable proposal & diagram library (Visio/Lucidchart), reference architectures, and estimation templates. Ensure compliance with GSI partner frameworks, data privacy, and customer infosec requirements. Deliver persuasive executive presentations and demos to both technical and C-level audiences. Required Experience & Skills Technical 8–12+ years across presales/solutions for DWP/EUC, FSO, Infra, and Enterprise Networking/Wi-Fi. Hands-on with: M365/Entra/Intune/SCCM , Autopilot/ABM, Azure/AWS foundations, VMware/Citrix , Cisco/Meraki/Aruba/Fortinet , SD-WAN , NAC/802.1X , Zero Trust , ITSM (ServiceNow) . Strong understanding of SLA/OLA design , operational runbooks, monitoring/observability, and SRE/operability considerations. Consulting & Commercial Structured discovery and requirements engineering; translating business outcomes to architectures and SoW scope. Costing & pricing, effort estimation, and TCO/ROI models; margin protection. Clear storytelling, whiteboarding, and objection handling; executive presence. Tools Visio/Lucidchart, PowerPoint, Excel, Confluence/Jira, Git (for IaC samples), PowerShell; basic Terraform/Ansible familiarity a plus. Certifications (nice to have) Networking/Wireless: CCNP/CCNA, Aruba ACMP/ACSA, CWNA/CWSP, Fortinet NSE 4/5. Cloud/Infra: Azure AZ-104/AZ-305, AWS SysOps/Architect, VMware VCP, Citrix CCE-V/CCP-V. Process: ITIL v4, PRINCE2/PMP, TOGAF (preferred). #tecsight #itservices
Tecsight — HR Intern (6-Month Internship) Location: Pune/Bangalore Department: People & Culture (HR) Duration: 6 months Conversion: High intent to convert to full-time based on performance, culture fit, and business need Reporting to: HR Manager / People Operations Lead Role Summary Join Tecsight’s People & Culture team to support end-to-end HR operations across recruiting coordination, onboarding, HRIS data management, employee engagement, and compliance. You’ll learn modern HR tech, help build repeatable processes, and own meaningful projects with clear KPIs. Top performers are prioritized for full-time offers at the end of the internship. Key Responsibilities 1) Talent Acquisition & Coordination Build and maintain candidate pipelines for priority roles; screen resumes against role scorecards. Schedule interviews across time zones; manage calendar invites, confirmations, and reschedules. Run assessments (aptitude/tech assignments), consolidate feedback, and ensure timely next steps. Maintain ATS hygiene (stages, notes, tags, dispositions, rejection reasons, compliance flags). Execute campus outreach & hiring drives; coordinate job posts and social amplification with Marketing. 2) Onboarding & People Operations Prepare pre-boarding checklists (docs, ID proofs, referrals, equipment requisitions). Run Day-1 orientation; collect statutory forms, bank/KYC, NDA, and policy acknowledgments. Create & update employee records in HRIS ; track probation reviews and confirmations. Support benefits enrollment, leave management, shift rosters, and basic payroll inputs (attendance/CTC changes). 3) Employee Experience & Culture Assist with engagement calendar (welcome kits, pulse surveys, celebrations, town halls). Track and follow up on action items from surveys/skip-levels. Support L&D logistics (calendars, registrations, feedback forms, completion reports). 4) Compliance, Data & Reporting Ensure policy adherence (information security, code of conduct, leave/time policies). Maintain accurate digital records; prepare weekly HR dashboards (hiring funnel, offers, joiners/exits). Partner with Legal/Compliance for documentation and vendor onboarding requirements. 5) Projects & Process Improvement Own at least 2 process-improvement projects (e.g., faster interview scheduling, improved onboarding NPS). Draft SOPs/playbooks; document and socialize changes with stakeholders. What You’ll Learn Modern HR tech stack (ATS, HRIS, e-signature, survey tools). Structured interviewing, scorecards, and bias-aware practices. HR operations at scale: onboarding, data governance, and compliance. Building dashboards and making data-driven HR decisions. Success Metrics (KPIs) Scheduling SLA: ≥ 95% interviews scheduled within 48 hours of request. Data Accuracy: ≥ 99% correct entries in ATS/HRIS (spot checks). Onboarding NPS: ≥ +50 average for new-joiner feedback. Offer Turnaround: ≤ 24 hours from approval to candidate dispatch. Engagement Execution: 100% of planned events launched on time with ≥ 70% participation. Process Ownership: Complete 2+ documented SOPs or improvements with measurable impact. Qualifications Must-Haves Final-year student or recent graduate (HR/Business/Commerce/Psychology or related fields). Excellent written & verbal communication; confident with stakeholder coordination. Strong organization and follow-through; high attention to detail and confidentiality. Comfortable with Google Workspace/MS Office ; solid Excel/Sheets skills. Ability to work IST hours with occasional overlap for other time zones. Nice-to-Haves Prior HR/TA internship, campus placement cell experience, or event coordination. Familiarity with ATS/HRIS (e.g., Zoho Recruit/Workable/Greenhouse; Zoho People/BambooHR). Basic awareness of employment compliance and HR policies. Tools You’ll Use ATS: Zoho Recruit/Workable/Greenhouse (or equivalent) HRIS & Docs: Zoho People/BambooHR, Google Workspace, DocuSign/e-sign Collab: Slack/Microsoft Teams, Calendly Surveys & Branding: Google Forms/Typeform, Canva, LinkedIn #tecsight #itservices
Business Development Manager (Outbound Lead Generation) Location: Bangalore/Pune/ Navi Mumbai/Noida Function: New-business pipeline generation for Digital Workplace (DWP / End-User Computing) , Managed IT Services , Cybersecurity , and Staffing/Augmentation offerings Reports to: Head of Sales / Growth Lead Seniority: Mid-level (individual contributor) with a path to Team Lead Role Summary You’ll be the engine of our top-of-funnel growth—researching accounts, building highly targeted prospect lists, and running multi-channel outbound (calls, email, LinkedIn, Apollo) that converts into qualified meetings and sales opportunities with global clients. What You’ll Do 1) Outbound Lead Generation Own a weekly prospect list (ICPs: CIO, IT Director, Head of Infrastructure, CISO, IT Manager, Procurement; for staffing: TA/HR Leads, Delivery Managers). Use Apollo (plus LinkedIn/Sales Navigator, company sites, events) to source contacts, verify emails, and enrich data. Craft personalized outreach aligned to each service line (DWP, Managed IT, Cybersecurity, Staffing) and buyer pain points (uptime, cost, compliance, skills gaps). 2) Campaign Execution & Cadence Run structured multi-step cadences across phone, email, and LinkedIn with clear hypotheses and A/B tests. Maintain daily activity targets (see KPIs) and adjust sequences based on reply and meeting rates. Leverage trigger events (funding, leadership changes, hiring spikes, tech stack changes, compliance deadlines) to time outreach. 3) Qualification & Handoff Qualify using BANT/CHAMP (business pain, authority, need, timing/budget). Book discovery meetings for Account Executives or Practice Leads; provide context packs (notes, call recordings, stakeholder map, pain summary). Log all interactions cleanly in CRM; create opportunities with accurate stage/next steps. 4) CRM, Reporting & Hygiene Keep 100% data cleanliness : contacts, accounts, activities, dispositions, and meeting notes. Produce weekly reports: activity, meetings booked, SQLs , pipeline created, conversion funnel, and insights. 5) Market Intelligence & Messaging Track competitor moves, pricing, and common objections. Collaborate with Marketing on micro-segments (industry, region, company size) and provide message feedback; contribute short case-study blurbs. 6) Compliance & Etiquette Follow GDPR/PECR/CAN-SPAM best practices, regional do-not-call lists, and LinkedIn outreach etiquette. Use opt-out language and manage suppression lists. Key Performance Indicators (KPIs) Weekly activity (guideline): 150–200 dials 150–200 emails (multi-step sequences; 15–25% personalization) 50–80 LinkedIn touchpoints (connects, messages, comments) 8–12 first meetings booked (Accepted/Completed) Monthly outcomes: 8–15 SQLs (sales-qualified meetings) $200k–$500k qualified pipeline created (services & staffing), depending on segment Meeting acceptance rate ≥ 70% ; No-show rate ≤ 15% Reply rate ≥ 8–12% across sequences; Call connect rate ≥ 5–8% (Targets may flex by region and service line.) What You’ll Bring Must-haves 3–6 years in SDR/BDR/Business Development for IT services/MSP, cybersecurity, or staffing. Proven success booking meetings with mid-market/enterprise buyers globally. Hands-on with Apollo , LinkedIn Sales Navigator , and a modern CRM (HubSpot/Salesforce). Excellent cold-calling, copywriting, and objection-handling skills. Understanding of Managed IT (MSP/SLA, NOC/SOC), DWP/EUC (Intune/MDM, endpoint mgmt, collaboration suites), Cybersecurity (SOC/MDR, SIEM, ISO 27001/NIST basics). Willingness to work shifted hours for EMEA/US outreach blocks. Nice-to-haves Experience selling staff augmentation / contract staffing (rate cards, MSA/SOW basics). Familiarity with email deliverability (domain warm-up, DKIM/SPF, list hygiene). Exposure to Outreach/Reply/Woodpecker or similar sequencers; Loom for video prospecting. Tools You’ll Use Prospecting: Apollo, LinkedIn Sales Navigator, company websites, events lists Engagement: Apollo sequences, email, dialer, LinkedIn Enablement: Case studies, one-pagers, ROI calculators, Loom Ops: CRM (HubSpot/Salesforce), Calendly/booking links, dashboards 30-60-90 Day Plan Days 1–30 (Ramp) Master ICPs and value props by service line; memorize top 10 objections & rebuttals. Build 2–3 core sequences per service line; assemble first 800–1,200 enriched contacts. Shadow calls; start calling by week 2; book 6+ meetings in month 1. Days 31–60 (Productive) Establish repeatable cadence and A/B tests (subject lines, first lines, CTAs). Deliver 12–20 SQLs and $300k+ pipeline created. Present a competitive intel brief and a “what’s working” playbook update. Days 61–90 (Own the Motion) Hit steady-state KPIs; propose micro-segment campaigns (e.g., UK mid-market finance, US healthcare). Mentor junior reps; pilot video + gifting or event-follow-up campaigns. #tecsight #itservices