TechOps1-DE-CloudOpsAMS-DesktopSupportEng-Staff

As a Support Engineer - MAC at EY, your role involves managing macOS devices using Microsoft Intune and JAMF Pro to ensure efficient and secure deployment, configuration, and management of MacBook devices within the organization. You will collaborate with IT teams, provide technical support, and stay updated on industry best practices. **Key Responsibilities:** - **MacBook Management:** - Deploy, configure, and maintain MacBook devices organization-wide. - Ensure macOS devices are up-to-date with the latest operating system and software patches. - Troubleshoot and resolve hardware and software issues on MacBook devices. - **Microsoft Intune Management:** - Implement and manage Microsoft Intune for macOS devices to enforce security policies, software deployment, and remote device management. - Create and maintain device profiles, compliance policies, and conditional access rules. - **JAMF Pro Administration:** - Administer the JAMF Pro platform for macOS device management, including policy creation, package deployment, and inventory management. - Develop and maintain automated workflows and scripts using JAMF Pro's scripting capabilities. - **Security and Compliance:** - Enforce security best practices for macOS devices, including encryption, firewall configurations, and application whitelisting. - Ensure compliance with organizational policies and industry regulations. - **Documentation and Training:** - Create and maintain documentation related to MacBook management processes and procedures. - Train end-users and IT staff on macOS device usage and best practices. - **Vendor and Software Management:** - Collaborate with vendors to evaluate and procure hardware and software solutions for macOS devices. - Manage software licenses and subscriptions related to macOS applications. - **Stay Informed:** - Keep up-to-date with industry trends and emerging technologies related to macOS device management, security, and productivity tools. **Qualifications:** - Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience). - Proven experience in managing and supporting MacBook devices within an enterprise environment. - Strong proficiency in macOS, including configuration, troubleshooting, and scripting. - In-depth knowledge of Microsoft Intune and its application to macOS device management. - Proficiency in administering JAMF Pro for macOS device management. - Familiarity with cybersecurity best practices for macOS devices. - Excellent problem-solving and communication skills. - Certifications in macOS, Microsoft Intune, and JAMF are a plus. At EY, you will contribute to building a better working world by providing exceptional support for macOS devices and staying at the forefront of technology trends.,