TechOps-DE-SNOW-TechLead-M

10 - 12 years

13 - 17 Lacs

thiruvananthapuram

Posted:-1 days ago| Platform:

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Skills Required

service management assurance web services lead operations consulting manager technology issue resolution html growth strategy management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manage the L2 & DevOps team to provide Maintenance and Operations services to the client.
Undertake proactive day to day management of operations queues (incidents, fulfilment tasks & service requests)
Ensure team complete critical activities such as start, middle & end of day checks.
Be proactive, getting technically involved where required.
Manage the team members to be focused on delivering value to the client and maximize staff productivity by minimizing meetings and maximizing valuable engagement.
Manage team s workload, review, and approve timesheets for Maintenance and Operations staff, and ensure the utilization is high.
Actively manage application specific enhancements/defects.
Plan & manage platform upgrades (up to two per year)
Produce weekly & monthly service review reports to highlight risks, key decisions & progress.
Highlight any risks and issues observed to the team.
Work with the management team to assist with tracking & escalation of issues.
Monitor and drive issue resolution and escalate out of line situations.
Work consultatively with stakeholders and retain focus.
Identifying areas for additional services that could provide the customer.
Represent professionally and keep up to date with training and governance requirements set by the team.
Minimum 8+ years of hands-on experience on the below ServiceNow modules (Recommended)
Must Have
ITSM, CMDB, Service Portal, CSM, Custom Applications, ServiceNow Family Upgrades, ITIL Foundation
Good to have
HRSD, ITOM, Discovery, IRM, SecOps

Skills and attributes for success

Experience of taking ownership for core ServiceNow module delivery with minimal management support
ServiceNow administration experience (ideally certified)
ServiceNow platform upgrade experience (ideally in a management position)
Service Management IT industry knowledge, ITIL aware (Foundation minimum)
Strong stakeholder engagement skills (including negotiation/mediation)
Strong customer focus and service attitude.
Servant leadership approach
Strong personal organisational skills
Excellent communication skills
Empathy to understand issues from both the customer viewpoint and from individuals within the business, and to respond appropriately.
Ability to initiate action seize opportunities to put ideas into action.
Strong in following technologies (minimum 5+year hands on experience on the below mentioned tech stack).
Java, Java Script
RESTful Webservices
Angular JS
HTML, CSS, SOAP, REST
API handling

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