Technology Support III professional

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III at JPMorgan Chase within the Commercial & Investment Bank Team , you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintece of the firm s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders

• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Knowledge of front office trading applications and Databases
• Experience in Incident and Problem management
• Strong communication skills to translate technical language into meaningful business impact statements
• Working knowledge in one or more general purpose programming languages (Unix Shell, Python) and an interest in learning other coding languages and skills as needed
• Have an understanding of the Agile methodology
• Have ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
• Demonstrates knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques

• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities and skills

• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud