Technology Support I

Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience. As a Technology Support I team member in Commercial & Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience. You will be responsible for troubleshooting production application flows to ensure end-to-end application or infrastructure service delivery to support business operations. Additionally, you will assist in the improvement of operational stability and availability through participation in problem management. Monitoring production environments for anomalies and addressing issues using standard observability tools will also be part of your role. Identifying and documenting basic issues and potential solutions for business and technology stakeholders will be crucial, along with supporting the management of incidents, problems, and changes in technology applications or infrastructure, escalating in compliance with firm policy and processes. Required qualifications, capabilities, and skills include having 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services. You should also have familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud. Preferred qualifications, capabilities, and skills include exposure to one or more general-purpose programming languages or automation scripting, as well as exposure to Information Technology Infrastructure Library (ITIL) framework.,