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Accenture
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Technology Support Engineer

Technology Support Engineer

Accenture

3 - 8 years

4 - 8 Lacs

gurugram

Posted:10 hours ago| Platform:

Apply

Skills Required

infrastructure management services incident management problem management root cause analysis change management project management service delivery program management troubleshooting transition management service delivery management itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Technology Support Engineer

Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills :Infrastructure Service Management

Good to have skills :NAMinimum
3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams will be essential as you analyze and resolve issues, contributing to the overall efficiency and reliability of the technology infrastructure.
Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and maintenance of operational procedures and documentation.- Engage in continuous improvement initiatives to enhance service delivery. Professional & Technical Skills:

-
Must To Have Skills:

Proficiency in Infrastructure Service Management.- Strong understanding of incident management processes and tools.- Experience with problem management and root cause analysis.- Familiarity with change management practices and Request for Change processes.- Ability to collaborate effectively with cross-functional teams and vendors.
Additional Information:- The candidate should have minimum 3 years of experience in Infrastructure Service Management.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification
15 years full time education

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Technology Support Engineer