Technology Support Engineer

 About The Role  

Project Role :Technology Support Engineer

Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills :Microsoft SharePoint Administration, Microsoft Office Project Server, Microsoft SharePoint Online Administration

Good to have skills :NAMinimum
3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems across various business system components. Your typical day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery.
Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and maintenance of documentation related to system configurations and procedures.- Engage in continuous learning to stay updated with the latest technologies and best practices in technology support. Professional & Technical Skills:

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Must To Have Skills:

Proficiency in Microsoft SharePoint Administration, Microsoft SharePoint Online Administration, Microsoft Office Project Server.- One drive SharePoint office, office pro- Strong understanding of system integration and troubleshooting methodologies.- Experience with incident management tools and processes.- Ability to analyze and interpret technical documentation and user requirements.- Familiarity with service management frameworks such as ITIL.
Additional Information:- The candidate should have minimum 3 years of experience in Microsoft SharePoint Administration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 
15 years full time education