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Accenture
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Technology Support Engineer

Technology Support Engineer

Accenture

1 - 4 years

4 - 8 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

application packaging sccm incident management troubleshooting nexthink app-v application repackaging installshield intune technical support active directory itsm windows installer powershell microsoft windows desktop support windows server itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Technology Support Engineer

Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills :NEXThink

Good to have skills :NA
Minimum 5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As a Technology Support Engineer, you will engage in resolving incidents and problems across various business system components, ensuring operational stability throughout the day. Your responsibilities will include creating and implementing Requests for Change, updating knowledge base articles, and collaborating with vendors to assist service management teams in analyzing and resolving issues effectively. Each day will present new challenges that require a proactive approach to problem-solving and teamwork.
Roles & Responsibilities:

Expected to be an SME.

Collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Facilitate training sessions for junior team members to enhance their skills and knowledge.

Monitor and evaluate team performance to ensure alignment with operational goals.
Professional & Technical Skills:

Must To Have Skills:

Proficiency in NEXThink.

Good To Have
Skills:

Experience with IT service management tools.

Strong analytical skills to assess and resolve technical issues.

Familiarity with incident management processes and best practices.

Ability to create and maintain comprehensive documentation for troubleshooting and operational procedures.
Additional Information:

The candidate should have minimum 5 years of experience in NEXThink.

This position is based at our Bengaluru office.

A 15 years full time education is required.
Qualification 15 years full time education

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Technology Support Engineer