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Accenture
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Technology Support Engineer

Technology Support Engineer

Accenture

1 - 4 years

4 - 8 Lacs

bengaluru

Posted:20 hours ago| Platform:

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Skills Required

account management knowledge base collaboration tools security protocols cloud operations service management microsoft exchange troubleshooting technical skills maintenance

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Technology Support Engineer

Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills :Microsoft 365

Good to have skills :Microsoft Exchange Server
Minimum 2 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As a Technology Support Engineer, your typical day involves resolving incidents and problems across various business system components to ensure operational stability. You will create and implement Requests for Change, update knowledge base articles for effective troubleshooting, and collaborate with vendors while assisting service management teams in issue analysis and resolution. Your role is crucial in maintaining seamless operations and enhancing the overall efficiency of the technology support environment.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Assist in the development and maintenance of documentation related to system configurations and procedures.

Engage in continuous learning to stay updated with the latest technologies and best practices.
Professional & Technical Skills:

Must To Have Skills:

Proficiency in Microsoft 365.

Good To Have
Skills:

Experience with Microsoft Exchange Server.

Strong understanding of cloud-based collaboration tools and their integration.

Experience in troubleshooting and resolving technical issues related to Microsoft 365 applications.

Familiarity with user account management and security protocols within Microsoft 365.
Additional Information:

The candidate should have minimum 2 years of experience in Microsoft 365.

This position is based at our Bengaluru office.

A 15 years full time education is required.
Qualification 15 years full time education

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Technology Support Engineer