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Technology Support Engineer

Technology Support Engineer

Accenture

1 - 4 years

4 - 8 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

power bi problem management change management stakeholder management itil financial analysis release management accounting docker itil certified servicenow git incident management devops linux jenkins troubleshooting aws finance unix

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Technology Support Engineer

Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills :Change Management

Good to have skills :NA
Minimum 7.5 year(s) of experience is required

Educational Qualification :15 years full time education
SummaryWe are hiring a senior Change & Release Manager (8–12 years) to oversee enterprise-wide change and release processes, integrating Major Incident and Problem Management. The candidate will drive CSI, handle escalations, enforce governance, implement automation, improve quality, and reduce operational volume.Location:Bengaluru / GurugramExperience:8–12 yearsEmployment Type:Full-timeDepartment:Change Management / Service AssuranceReporting Structure:Reports to Head of Change & Release / Service Assurance LeadKey Responsibilities

Lead end-to-end Change & Release Management, ensuring SLA compliance and minimal risk.

Chair CAB meetings, assess risk, approve high-impact changes, and manage escalations.

Ensure alignment of changes with RCA findings from incidents and problems.

Implement CSI initiatives to reduce change failures, rollbacks, and outages.

Identify automation opportunities for change approvals, deployment workflows, and reporting.

Track change performance metrics, success/failure rates, and overall operational quality.Professional and Technical Skills

ITIL expertise in Change, Release, Major Incident, and Problem Management.

Experience with ServiceNow Change & Release modules and CMDB.

Strong governance, escalation, and stakeholder management skills.

Proficient in Power BI / Excel for dashboards, metrics, and reporting.

Certifications:ITIL® v4 Foundation (Mandatory); ITIL Intermediate – Service Transition / Managing Professional (Preferred)
Additional Information

Experience in enterprise-scale 24—7 operations.

Exposure to process governance, audit readiness, and SLA improvement.

Focus on service quality improvement, volume reduction, and automation adoption.
Qualification 15 years full time education

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Technology Support Engineer