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Accenture
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Technology Support Engineer

Technology Support Engineer

Accenture

1 - 4 years

4 - 8 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

intune change management servicenow troubleshooting itil airwatch dns microsoft azure mobile device management patch management wsus sccm active directory microsoft windows powershell mdm azure active directory exchange server dhcp

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role Technology Support Engineer

Project Role Description Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills Microsoft Intune

Good to have skills NA
Minimum 2 year(s) of experience is required

Educational Qualification 15 years full time education
Key Responsibilities

Provide MDM and MAM support using enterprise tools (Intune, JamF).

Add or remove users from mobile services and manage device enrollment.

Enforce mobile IT policies such as remote wipe, password lock, and policy reapplication.

Roll out mobile applications using Mobile Application Management (MAM) and Mobile Device Management (MDM) platforms.

Deploy and validate security updates and patches across mobile platforms.

Perform break-fix support for company-owned mobile devices and associated OS/applications.

Troubleshoot issues and coordinate with OEM vendors for root cause analysis.

Collaborate with engineering teams, business units, and third-party vendors to resolve release defects.

Support change and release management processes for mobile infrastructure.

Maintain documentation for mobile infrastructure changes and updates.

Generate monthly reports on MDM/MAM coverage, issue trends, and optimization recommendations.________________________________________Required Skills

Hands-on experience with:oMicrosoft Intune (including App Protection Policies)oJamF Pro for macOS/iOS device managementoMobile Application Management (MAM)oApple Business Manager, Android Zero-Touch EnrollmentoConditional Access, Remote Wipe, Lost Mode, Passcode Reset

Strong troubleshooting skills across iOS, Android, and macOS platforms.

Familiarity with enterprise mobility architecture and Zero Trust principles.

Experience with ServiceNow or similar ITSM platforms.________________________________________Process Knowledge

Understanding of:oChange Management (ITIL-based)oRelease ManagementoConfiguration and Inventory ManagementoSLA adherence and proactive monitoring________________________________________Preferred Certifications

Microsoft CertifiedEndpoint Administrator

JamF Certified Tech / Admin

ITIL Foundation Certification

CompTIA Mobility+

Apple Certified Support Professional (ACSP)

Android Enterprise Certified Professional________________________________________Why Join Us

Be part of a global team managing mobile infrastructure for 65,000+ users.

Work with cutting-edge technologies in enterprise mobility.

Flexible remote work environment.

Opportunities for growth and certification support.
Qualification 15 years full time education

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Technology Support Engineer