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Accenture
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Technology Support Engineer

Technology Support Engineer

Accenture

1 - 4 years

4 - 8 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

active directory itsm troubleshooting desktop administration citrix operational support hardware installation dns networking system support desktop configuration technical support microsoft windows desktop support windows server dhcp

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role Technology Support Engineer

Project Role Description Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills Citrix Virtual Apps and Desktop Administration

Good to have skills NA
Minimum 2 year(s) of experience is required

Educational Qualification 15 years full time education
Roles & Responsibilities:Virtual Desktop Infrastructure (VDI) Management

Provide daily operational support for Cloud PC workspaces.

Install, configure, and troubleshoot of VDI/VDA environments.

Support Windows 365 Cloud PC provisioning and lifecycle management

Maintain and update core desktop images and user profiles.

Monitor system health, patch levels, upgrade status, and performance of virtual desktopsApplication & System Support

Roll out applications and updates across virtual environments.

Ensure patch compliance and upgrade consistency across all virtual desktops.

Manage shared and persistent desktop configurations for remote users.________________________________________
Professional & Technical Skills:

Knowledge of Cloud PC and basic AVD.

Strong understanding of virtualization technologies and concepts

Hands-on experience with:oroWindows 365 Cloud PC, Windows Server, Active DirectoryoProvision, configure, and manage Windows 365 Cloud PCs for end users.oImplement nested virtualization and optimize performance for hybrid work scenarios.oMonitor system health, patch levels, and performance of Cloud PCs

Experience in:oTroubleshooting Cloud PC daily routine operations issues

Familiarity with:oSLA management and service delivery coordination

Excellent problem-solving, analytical, and communication skills________________________________________
Additional Information:

Familiarity with enterprise ITSM tools and SLA tracking is preferred.

Expected to proactively recommend improvements in tools, processes, and technologies.

Will be responsible for maintaining compliance with organizational standards and policies.

Minimum 15 years of full-time education, with a Bachelor or engineering degree.

3+ years for experience.
Qualification 15 years full time education

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Technology Support Engineer