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Accenture
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Technology Support Engineer

Technology Support Engineer

Accenture

1 - 4 years

4 - 8 Lacs

bengaluru

Posted:7 hours ago| Platform:

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Skills Required

autosys incident management troubleshooting process automation job scheduling oracle data warehousing control-m sql server sql plsql production support unix shell scripting application support linux shell scripting etl informatica unix

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role Technology Support Engineer

Project Role Description Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills Autosys Administration

Good to have skills NA
Minimum 5 year(s) of experience is required

Educational Qualification 15 years full time education
SummaryAs a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams will be essential as you assist in issue analysis and resolution, contributing to a seamless operational flow and enhanced service delivery.
Roles & Responsibilities:

Expected to be an SME.

Collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Facilitate training sessions for junior team members to enhance their skills and knowledge.

Monitor and report on the performance of systems to identify areas for improvement.
Professional & Technical Skills:

Must To Have Skills:

Proficiency in Autosys Administration.

Strong understanding of job scheduling and automation processes.

Experience with incident management and problem resolution techniques.

Familiarity with service management tools and methodologies.

Ability to analyze system performance and implement improvements.
Additional Information:

The candidate should have minimum 5 years of experience in Autosys Administration.

This position is based at our Bengaluru office.

A 15 years full time education is required.
Qualification 15 years full time education

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Technology Support Engineer