Job
Description
About The Role
Project Role Technology Support Engineer
Project Role Description Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills Microsoft SharePoint Administration
Good to have skills NA
Minimum 5 year(s) of experience is required
Educational Qualification 15 years full time education
Roles & Responsibilities:SharePoint Administration.
Provide L2-L3 level administration and operational support for SharePoint Online and/or On-Premises.Provide remote support and troubleshooting for SharePoint users.Install, configure, and support SharePoint platforms (on-prem and hosted).Administer SharePoint farms and perform database administration, team sites, and content migrations.Support OneDrive, video conferencing systems, and collaboration utilities.Manage web and service applications within SharePoint.Create and administer team sites, configure site services, and support content migrations.Provide out-of-the-box site modification and configuration support.Provide L2-level administration and operational support for SharePoint Online and/or On-Premises.Manage site collections, subsites, lists, libraries, and user permissions.Handle incident tickets, service requests, and problem management tasks.Support user access, permission changes, and content management activities.Perform routine monitoring, backup verification, and health checks.Assist in SharePoint patching, updates, and basic troubleshooting.Support integration with Microsoft 365 services (Teams, OneDrive, Power Automate, Power Apps).Escalate complex issues to L3 or engineering teams as needed, with proper documentation.Maintain and update operational procedures, knowledge base articles, and runbooks.Microsoft 365 Administration & SupportAdminister and manage the Microsoft 365 product suite (E3 and E5 licenses) for all users.Provide L2 and L3 support for collaboration tools including Exchange, Teams, and SharePoint.Escalate and coordinate with third-party vendors, including Microsoft, for engineering issues.Create and delete collaboration instances; maintain hygiene by removing unused instances per policy.Manage access permissions, group memberships, and mailbox configurations.Install and manage add-ons, utilities, and plug-ins required for collaboration tools.Advise on better utilization of existing and emerging collaboration technologies.Monitor performance and recommend infrastructure changes to improve user experience.Messaging Services Create and delete mailboxes in accordance with procedures.Manage mailbox configurations, permissions, distribution lists, and encryption policies. Enforce mailbox quota policies and support encryption methods.Troubleshoot mail routing, NDRs, SMTP relay, and malware/hoax assessments. Assist with malware and hoax assessments and legal hold data restoration.Support automation scripts for provisioning Microsoft 365 email services.Maintain and correct entries in the global address book.MS Teams AdministrationAdminister, configure, and support Microsoft Teams, including channels, policies, and compliance settings. Manage Teams integration with other Microsoft 365 services (SharePoint, Exchange Online, OneDrive, Power Platform, etc.). Configure and manage Teams voice and telephony (Direct Routing, Calling Plans, SBC integration). Monitor Teams health and performance using Microsoft 365 Admin Center and PowerShell. Implement governance, security, and compliance policies for Teams usage. Manage Teams lifecyclecreation, archiving, and retention policies. Troubleshoot issues related to Teams meetings, chat, presence, file sharing, and connectivity. Collaborate with network and security teams to ensure optimal performance and adherence to organizational policies. Provide L2/L3 support, including root cause analysis and incident management. Enterprise VoiceConfigure and manage Teams Phone, Calling Plans, Direct Routing, and Operator Connect.Support Teams Rooms, certified devices, and meeting room technologies.Troubleshoot call quality issues, routing problems, and device compatibility.Collaborate with telephony providers and Microsoft support for escalations.Design and plan on the Voice Gateway end with TrunksImplement and configure Trunks, routes on Voice GatewayMonitor and manage the performance of the Teams with enterprise voice system________________________________________
Professional & Technical Skills:Hands-on experience with:oMicrosoft 365 E3 and E5 licensesoExchange Online, Microsoft Teams, SharePoint OnlineoAzure AD integration, compliance policies, application deploymentoPowerShell scripting, automation toolsStrong understanding of:oMessaging infrastructure and mail flowoSharePoint site architecture and administrationoTeams site configuration and governanceExcellent problem-solving, analytical, and communication skillsAbility to develop and maintain SOPs, technical documentation, and training materialsProven ability to collaborate with cross-functional teams and align services with business needsGood to have certificationsoMicrosoft CertifiedSharePoint Administrator oMicrosoft 365 CertifiedEnterprise Administrator Expert oMicrosoft CertifiedMessaging Administrator Associate oMicrosoft CertifiedTeams Administrator Associate oITIL Foundation Certification ________________________________________
Additional Information:This role requires coordination with global teams and vendors.Must be able to manage multiple priorities in a fast-paced environment.Familiarity with enterprise ITSM tools and SLA tracking is preferred.Familiarity with the Webex Meeting tool and prior work experience are preferred.Expected to proactively recommend improvements in tools, processes, and technologies.Will be responsible for maintaining compliance with organizational standards and policies.7+ years of experience Minimum 15 years of full-time education, with a Bachelor or engineering degree.
Qualification 15 years full time education
