Technology Support Associate - Transmissions Support

You will be responsible for providing comprehensive technical and transactional support to clients and internal partners through phone and email communication. Your role as a Transmission Support Specialist will involve resolving inquiries in a timely manner, accurately documenting all interactions, and ensuring exceptional client experiences while advocating for client needs. Additionally, you will be expected to escalate issues promptly, provide support to JP Morgan Access users, monitor email inquiries, and collaborate with various stakeholders to resolve client issues and support policy development. In this position, strong communication skills are essential for delivering information clearly and concisely. You should be adept at managing multiple tasks, prioritizing effectively, and ensuring timely completion of responsibilities. Experience in case management, including documentation, follow-up, and escalation, will be crucial for success in this role. Furthermore, the ability to independently develop business and application knowledge is important for maintaining effectiveness. Preferred qualifications include experience in providing technical or transactional support in a financial services environment, familiarity with platforms like JP Morgan Access, and a background in training delivery. A track record of contributing to process improvements and coaching peers on technical or product knowledge will also be advantageous.,