Technology & Operations Executive

As an IT Support Specialist at Mlange Digital, you will play a crucial role in ensuring the smooth functioning of our integrated marketing communications agency. Your primary responsibility will be to provide day-to-day IT support to the team, addressing hardware, software, and connectivity issues promptly and effectively. You will also be in charge of managing and maintaining IT systems, devices, and tools essential for seamless office operations. A key aspect of your role will involve researching, testing, and implementing AI tools to enhance workflows and boost productivity. Collaborating with cross-functional teams, including strategy, design, content, and performance marketing, will be essential to resolve technical challenges and streamline processes. Ensuring data security, implementing backup procedures, and maintaining system compliance with industry best practices will also fall under your purview. In addition to your technical responsibilities, you will be responsible for setting up and managing internal dashboards, automation workflows, and guides to support operational efficiency. Furthermore, you will be expected to liaise with vendors, service providers, and tool partners for system upgrades and troubleshooting as needed. To excel in this role, you should possess a robust IT background with expertise in hardware and software troubleshooting, system management, and networking fundamentals. Your ability to solve problems efficiently and your eagerness to explore new AI tools and automations will be highly valued. Furthermore, your capacity to simplify complex technical setups for non-technical team members and your familiarity with APIs, automation platforms, and internal systems like Notion, Slack, and Google Workspace will be advantageous. Working at Mlange Digital comes with perks that you can boast about, including the opportunity to tackle real operational challenges, collaborate closely with the founder and senior leadership team, freedom to experiment with AI tools and innovative processes, and the chance to be part of a culture that fosters curiosity, collaboration, and continuous learning. If you are tech-savvy, solution-oriented, and enthusiastic about leveraging IT and AI to optimize operations, you could be the driving force behind our team's success.,