Techno Functional Business Analyst

Techno-Functional Business Analyst Retail Domain

Responsibilities

• Gather and analyze business requirements from retail stakeholders and translate them into detailed functional and technical specifications.
• Conduct requirement analysis sessions and workshops with business users, store operations, merchandising, supply chain, and IT teams.
• Prepare Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), user stories, and process maps specific to retail environments.
• Liaise between business users and technical teams to ensure alignment on retail business needs and technology solutions.
• Support retail software implementations, POS, ERP, inventory, and e-commerce system integration.
• Participate in solution design reviews, system testing, UAT, and coordinate go-live activities for retail system enhancements and rollouts.
• Analyze and improve retail business processes, recommending process automation and new system features to drive operational efficiency.
• Document data flows, reporting requirements, and coordinate with BI teams on sales, inventory, and customer insights projects.
• Provide end-user training, support, and ongoing enhancements for deployed retail applications.
• Maintain clear project documentation and status reporting for all retail IT initiatives.

Data emphasis

Gather, analyze, and translate retail business requirements into detailed data specifications and functional documentation.

• Map retail business and operational processes onto enterprise data platforms to enable real-time analytics and reporting.
• Lead data-driven workshops with business users, store teams, and IT to uncover key data needs for sales, inventory, merchandising, customer behavior, and supply chain.
• Design relational data models, data flow diagrams, and ETL (Extract, Transform, Load) logic to support analytics and operational reporting.
• Define, document, and implement data governance, data quality, and metadata management practices for retail systems.
• Collaborate with BI and analytics teams to deliver dashboards, insights, and automated reporting from retail data warehouses.

Qualifications

• Bachelor’s degree in Information Technology, Business Administration, or a related field.
• 5+ years of experience as a techno-functional business analyst, preferably in the retail sector.
• Strong understanding of retail business processes including sales, inventory management, merchandising, logistics, and e-commerce.
• Hands-on experience with major retail systems and technologies (POS, ERP, WMS, CRM, e-commerce, analytics platforms).
• Proficiency in requirements gathering, process mapping, data analysis, and writing SQL/database queries.
• Effective communication, presentation, and stakeholder management skills.
• Familiarity with Agile/Scrum and Waterfall methodologies.
• Ability to work effectively with cross-functional and geographically dispersed retail teams.