Technical Writing

Technical Writer

Technical Writer

Responsibilities

• Utilize product technical skills

  (e.g., repair, maintenance, manufacturing, testing, building, operating, designing, troubleshooting, servicing) and

  technical documentation skills

  (e.g., content generation, writing, editing, reviewing, formatting, validating) to produce high-quality procedures and documents.

• Develop technical documentation for service, maintenance, installation, repair, troubleshooting, part replacement, and upgrades

  for field service engineers, technical support engineers, and install engineers.

• Create, develop, plan, write, and edit

  operational, instructional, maintenance, or test procedures for paper, multimedia, or web-based publication.

• Conduct interviews with various users and technical/engineering/product staff

  to gather data for documentation.

• Interface with functional organizations

  to develop content for procedures and research/convert technical information into manuals and/or web-based documents for non-technical and technical users.

• Conduct review meetings and discussions independently

  with engineering and technical staff.
• May be required to

  document engineering or manufacturing processes, procedures, and specifications

  for internal and external audiences.

• Support testing and validation of new procedures and methods

  on KLA equipment, specify changes, and validate with engineers. Improve steps and develop new content if needed.

• Follow documentation best practices, formats, and templates.

  Learn new software, tools, and techniques for high-quality documentation.

• Produce products that conform to company documentation and quality assurance standards.

  Recommend formats responsive to technical and customer requirements.

• Exhibit strong project management skills

  on assigned projects, including conducting reviews with stakeholders, providing regular updates, assessing risks and actions, estimating efforts/time/resources, and maintaining action trackers and project documentation.

• Involve stakeholders from various departments

  and assess the need to update documentation. Monitor errors, mistakes, and requested changes, and implement them quickly.

• Strive to develop and maintain high technical skills.

  Participate in technical activities to maintain product-specific technical skills, supporting and participating in training, installs, upgrades, tool builds, troubleshooting, or other assigned activities.

• Support field, install, product support, manufacturing, or other technical functions

  , extending expertise where needed. If assigned, maintain tools or equipment in optimal conditions and perform regular health checks and upgrades.
• Responsibilities may include

  delivering training courses on selected products

  and other projects requiring product technical expertise.

• Make independent decisions with minimal or no support

  from direct or indirect managers, leveraging functional groups, subject matter experts, and stakeholders to drive collective decisions.

• Work efficiently and effectively in a matrix environment

  with multiple direct and indirect managers, comfortably executing to expectations of multiple stakeholders with conflicting requirements and driving consensus, boundaries, and clarity.

• Address medium to extremely complex problems

  , where analysis of situations or data requires evaluating intangible variance factors, and exercise independent judgment in developing methods, techniques, and evaluation criteria.

• Use standard, error-free English

  understood globally. Display high proficiency in English writing for technical and non-technical audiences. Translate complex content to a level and language most appropriate for the target audience, applying other writing best practices for high-quality, easy-to-understand documents.

Skills

• Strong ability to produce high-quality technical and user documentation.

• Expertise in developing operational, instructional, maintenance, and test procedures.

• Proficiency in gathering information through interviews and research

  , transforming technical data into clear content.

• Demonstrated project management abilities

  , including planning, risk assessment, and stakeholder communication.

• Exceptional written communication in error-free English

  , adapting content for technical and non-technical audiences.

• Ability to work independently and collaboratively

  within a matrix organizational structure.

• Strong problem-solving and analytical skills

  to address complex technical issues.

• Commitment to continuous learning

  and maintaining high technical proficiency on assigned products.

Qualifications

• Bachelor's or Master's degree in Engineering, Science, or Mathematics.