Technical Writer (Software)

Job Title: Technical Writer

Location:

About the Role

Software Technical Writer

This role requires close collaboration with engineering, product, and support teams to ensure our documentation is accurate, complete, and helpful to both technical users and end-users.

Key Responsibilities

• Research, write, and maintain:
• Troubleshooting guides
• Knowledge base articles
• User manuals and “how-to” content
• System architecture overviews
• Developer/API documentation
• Layman-friendly explanations of complex features
• Translate technical concepts into content suitable for varying audiences, including:
• Developers
• IT admins
• End-users with minimal technical background
• Work with product and engineering teams to understand product updates and translate them into clear documentation.
• Partner with support teams to identify common issues and produce proactive self-service content.
• Ensure documentation is consistent with brand voice and style guidelines.

Requirements

• 3+ years of experience in technical writing, ideally in a SaaS or software development environment.
• Demonstrated ability to write for both technical and non-technical audiences.
• Experience creating and maintaining troubleshooting and support documentation.
• Strong interviewing, research, and collaboration skills.
• Excellent written English and editing abilities.

Nice to Have

• Experience working with support teams or customer success teams.
• Ability to read and understand code snippets (e.g., Python, JavaScript).
• Experience with Docs-as-Code workflows and static site generators (MkDocs, Hugo, etc.).
• Background in technical support, QA, or software testing.

Pay : ₹40,000 - ₹70,000 Per Month