Technical Writer-Lead

Role & Responsibilities:

• Document Lifecycle Management:

  Drive the entire document creation lifecycle, including planning, writing, formatting, editing, reviewing, proofreading, and publishing procedural and technical content for both technical and non-technical users.

• Product Documentation:

  Develop and maintain product-related documentation such as user guides, how-to guides, release notes, and more, adhering to project guidelines, stakeholder direction, and release schedule timelines.

• Support Content:

  Create FAQs, troubleshooting guides, and support articles to assist users in addressing common questions and resolving issues effectively.

• Writing Excellence:

  Demonstrate excellent writing skills to produce clear, concise, and user-friendly documentation for both technical and non-technical audiences, with strong attention to detail.

• Language Proficiency:

  Ensure proficiency in English and adhere to technical writing standards, such as MSTP (Microsoft Manual of Style for Technical Publications).

• Cross-functional Collaboration:

  Collaborate effectively with cross-functional teams and gather insights from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.

• Feedback Incorporation:

  Constructively incorporate feedback into documentation improvements.

• Agile Alignment:

  Work in cadence with Agile teams for product details pertinent for feature content creation.

• Technical Simplification:

  Simplify complex technical concepts into clear, understandable content, employing creative strategies to make information engaging.

• Project Management:

  Manage multiple projects simultaneously, meeting tight deadlines with strong organizational and time-management skills.

• Product Expertise:

  Become an expert on our products from both a technical and business standpoint.

• Team Player:

  Act as a team player with a collaborative mindset, contributing positively to group efforts.

Preferred Candidate Profile:

• Experience:

  6 or more years of proven experience as a Technical Writer and leading a team of technical writers, especially for a Software Product.

• Product Taxonomy & Structure:

  Should have worked on creating product taxonomy and also on structuring content within a full-fledged Technical Product guide.

• Content Management Systems:

  Worked with Content Management Systems (e.g., Document360, Adobe FrameMaker).

• Authoring Tools:

  Experience with open-source authoring tools (Markdown and HTML experience preferred).

• Office Suite:

  Utilized tools such as Microsoft Office (Word, Excel, PowerPoint) and Microsoft Outlook with proficiency.

• Technical Documentation Portfolio:

  Experience in writing technical documentation, including overviews, how-to guides, user guides (API) documentation, and reference materials.

• Product Knowledge Acquisition:

  Acquire in-depth knowledge of the company's products from both technical and business perspectives.

• Document Review & Guidance:

  Conducted thorough reviews of technical documents and guided teams for continuous improvement.