Technical Writer

What Youll Do

• Re-write and maintain technical documentation for support processes, troubleshooting steps, and service workflows
• Migrate and modernize knowledge articles from legacy platforms (eg , SharePoint, ITGlue) into ServiceNow
• Collaborate with global subject matter experts (SMEs), process owners, and IT support teams to validate and enhance content
• Align content with our knowledge standards, taxonomy, and metadata structure
• Author and publish content using ServiceNow tools, ensuring clarity, consistency, and usability
• Participate in regular review cycles to maintain accuracy and relevance of published knowledge

What You Bring

• 3+ years of technical writing experience, preferably in IT Services, Enterprise Support, or SaaS environments
• Strong English writing, editing, and proofreading skills with excellent attention to detail
• Experience working with knowledge base platforms; ServiceNow experience strongly preferred
• Ability to work independently and cross-functionally with teams across global time zones
• Proficiency with Microsoft Office and collaboration tools such as SharePoint and Teams

Preferred Qualifications

• Familiarity with Cybersecurity
• Experience managing large-scale documentation or participating in system migrations
• Understanding of metadata tagging, taxonomy design, and accessibility best practices

Location