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Technical Support Voice

Technical Support Voice

TELUS Digital

0 - 2 years

3 Lacs

Noida

Posted:2 months ago| Platform:

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Skills Required

Technical Support Technical Voice Process Router Technical Support Representative Troubleshooting WiFi Technical Troubleshooting International Voice Process Telecom Support International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities: Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service. Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting. Walks customers through common phone hardware and software configurations to maximize service functionality. Provides solutions and resolution resources for customer repair problems. Interfaces with customers over the phone providing status updates and ensuring service has been restored. Schedules a technician dispatch for on-site service calls when necessary. Escalates appropriate technical issues to upper-level technical support when needed. Preferred candidate profile 0.6-2 years of experience in International Technical Support (Voice) Excellent communication skills Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues Should be comfortable working in 24*7 Working Environment Graduation Mandatory Rotational shifts & Rotational week offs Perks and benefits Medicare Facilities. Salary upto 3,20,000 - 3,65,000. Both side cab facilities.

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TELUS Digital

telus.com/en/digital

Information Technology

Calgary

100-200 Employees

225 Jobs

Key People

Darren Entwistle

President and CEO
N/A

Chief Technology Officer
N/A

Chief Marketing Officer

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