Technical Support SRE : 2/3

Nutanix

4 - 9 years

14 - 24 Lacs

bengaluru

Posted:3 days ago| Platform:

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Skills Required

storage networking vmware esxi technical support cloud

Work Mode

Hybrid

Job Type

Full Time

Job Description

Role & responsibilities

Troubleshoot and resolve complex technical issues for customers, ensuring high satisfaction levels.
Collaborate with developers to identify and improve product serviceability by addressing defects.
Analyze customer data to enhance product reliability and mitigate risks.
Foster partnerships with technology allies for issue resolution and ecosystem improvements.
Mentor and guide junior team members, promoting a collaborative and growth-oriented team environment.
Contribute to and expand knowledge bases, facilitating continuous improvement efforts.
Champion customer needs by gathering feedback and advocating for product enhancements.
Provide rotational support coverage during weekdays and off-hours as necessary.

Preferred candidate profile

4-12 years of experience in Systems Reliability Engineering or similar roles.
Strong expertise in troubleshooting Virtualization (preferably VMware ESXi), Networking (layer 2/3), Linux Systems, DevOps, and Cloud technologies.
Proficient in both written and verbal communication for effective collaboration across teams.
Experience resolving complex technical issues directly with customers.
Degree in Engineering or Computer Science preferred.
Customer-driven mindset with a focus on delivering high-quality support experiences.
Familiarity with technologies from partners like VMware, Citrix, and Microsoft.
Ability to develop tools and contribute to improving internal and external knowledge bases.

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