Technical Support Specialist- US Voice Process

0 - 3 years

0 - 3 Lacs

Posted:8 months ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Title: Technical Support Specialist Voice Process (US Region)

Location:

Experience: 0

Shift Timings:

  • 8:30 PM to 5:30 AM
  • 4:30 AM to 1:30 PM
  • 12:30 PM to 9:30 PM
  • 24/7 Rotational shift

Qualifications:

Job Overview:

Phykon is seeking dynamic and technically adept candidates to join our team as Technical Support Executives for a US-based project. The role involves providing top-notch technical and customer support through various communication channels.

Responsibilities:

  • Respond promptly to customer requests via telephone, email, and chat.
  • Maintain high levels of quality, productivity, and customer satisfaction.
  • Appropriately escalate issues and coordinate with supervisors for timely resolution.
  • Consistently meet productivity, quality, and sales targets.
  • Log and report all customer issues in the customer relationship management (CRM) database.
  • Promote sales of technology equipment and devices.
  • Deliver an excellent customer experience and contribute to brand promotion.

Requirements:

  • Must Have:

  • A neutral English accent (free from Mother Tongue Influence)
  • Exceptional verbal and written communication skills in English
  • Willingness to work in any shift within a 24/7/365 environment
  • Good to Have:

  • Working knowledge of LAN/WAN, basic troubleshooting, and technical issues
  • Networking certifications
  • Candidates from Trivandrum.

Join Phykon and be part of an enthusiastic team dedicated to providing high-quality technical and customer support.

Apply Now

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