Technical Support Specialist – Shopify App (Day Shift)

Artos Software

• STOQ

  – Back-in-stock alerts and preorders

• Filemonk

  – Digital downloads for Shopify stores

We’re a small, fast-moving team, and we’re looking for someone who’s great at problem-solving, genuinely enjoys helping people, and knows the Shopify ecosystem well.

You'll work directly with the founders and engineers to support merchants over chat, email, and video calls. Your job is to solve issues, guide merchants through setup, and help improve the overall product experience.

Who We’re Looking For

• 2+ years of experience in Shopify app or SaaS support
• Familiarity with Shopify themes, apps, and Liquid
• Comfortable with HTML, CSS, and JS
• Strong written and verbal communication skills
• Quick, calm, and focused on helping merchants succeed

This isn’t just a support role. We want someone who can think critically, build trust with merchants, and help shape how we do support as we grow.

team and revenue-sharing bonuses

How to Apply

👉 Fill out our short application (~10 mins):

https://forms.gle/jdQy5R5cq1u9EGvb7

Learn more about our apps:

https://apps.shopify.com/partners/restockrocket