Technical Support Specialist

Company Description

PrimeX Meta, based in Dubai, specializes in AI-powered IT solutions. We develop scalable software, mobile apps, AI automation, and cloud solutions tailored for businesses. Our focus is on delivering cutting-edge technology that meets the unique needs of our clients. Join us to become a part of an innovative team driving digital transformation.

Role Description

We are seeking a full-time Technical Support Specialist for a remote position. The Technical Support Specialist will provide technical support and troubleshooting assistance to clients, ensuring high levels of customer satisfaction. This role involves responding to support requests, diagnosing issues, and providing timely and effective solutions. Additionally, the specialist will document issues and resolutions, contribute to knowledge bases, and collaborate with other teams to improve product performance.

Qualifications

• Technical Support and Troubleshooting skills
• Analytical Skills for diagnosing and resolving technical issues
• Customer Support and Customer Satisfaction skills
• Excellent communication and interpersonal skills
• Ability to work independently and remotely
• Bachelor's degree in IT, Computer Science, or related field preferred
• Experience with AI and cloud solutions is a plus