Technical Support Specialist

Technical Support Specialist

Location:

About the Role

Technical Support Specialist

Key Responsibilities

• Provide technical support to international clients via phone, email, and remote sessions.
• Troubleshoot and resolve issues related to

  VoIP systems, Cisco, networking, and related technologies

  .
• Collaborate with internal teams to escalate and resolve advanced technical problems.
• Accurately document customer interactions, troubleshooting steps, and solutions.
• Deliver outstanding service while maintaining professionalism in all communications.
• Commit to long-term growth with the team and contribute to building strong client relationships.

Qualifications & Skills

• Experience

  in technical support or IT support roles.
• Strong

  verbal and written communication skills

  must be confident in handling international clients.
• Knowledge of

  VoIP, Cisco, and networking

  concepts (preferred but not mandatory).
• Ability to diagnose issues logically and provide timely resolutions.
• Stable career track record – we are looking for candidates who want to grow with us long-term.
• Strong team player with a problem-solving attitude.

Additional Information

• Training Program:

  3 weeks of structured training will be provided before handling live cases.

• Shift Timings:

  6:30 AM to 5:30 PM IST (Monday to Friday).

• Work Environment:

  100% Onsite – Bengaluru office.

Why Join Us?

• Opportunity to work with global clients in the communications technology space.
• Exposure to international client interactions (US market).
• Structured training and long-term career growth.
• Supportive and collaborative work culture.