Technical Support Specialist

The Opportunity: Avantor is looking for a dynamic, forward-thinking, and experienced Technical Support Specialist, who will be responsible for delivering results against some of the most complex business and technology initiatives. This role will be a full-time position based out of IND- Coimbatore. If you are passionate about solving complex challenges and driving innovation lets talk! Job description: The main tasks are product support to customers and colleagues in product related questions, as well as creation of quotations and participation in tender work. Prepare informal and formal bids and quotes. Daily actions include data entry, manual and automated cross reference reviews, product choices and selections, implementing pricing strategies, and completion of document presentations, organization, and final review and mailing. What we're looking for: Completed science education: University degree with professional experience in sales or completed commercial training with experience in sales of technical products Comprehensive product and service knowledge Language: English How you'll thrive and create an impact: Reviews, prepares, & processes Incoming Bids & Contracts. Finds the items required. Cross reference using automation or manually; finds the items matching specifications (equal or offer). Load the items into the system including coding your pricing model. Reconciles the pricing and units of measure for final document presentation (final or last check). Records daily bid activities. Provides reciprocal, ongoing backup support and assistance to customer service department in multiple capacities. Maintains and updates customer database. Product support to customers and colleagues Create, negotiate, and follow up quotations. Proactive selling the dedicated product range. Cross-selling other product ranges Manage complaints according to established routines. Send samples when requested from customer, quotations, and tenders. Order, register and follow up demo equipment according to Demo Unit Management process. Send out brochures and catalogues. Keep product information in ERP updated. Monitor own product range in Qlikview and act accordingly. Train other groups in dedicated product ranges Participate in relevant projects. Ensure to keep the CRM system always updated with relevant information. Responsible for reaching specific targets set for the role and/or for lead generation projects. Ensure compliance with VWRs vision, mission, and values. Ensure compliance with VWRs strategy, policies, and objectives. Ensure compliance with relevant local and international legislation around Sales. Ensure compliance with Integrated Management System (IMS) and CRS Ensure fulfilment of PMP goals Ensure development of competencies and procedures to maintain an updated and smooth business. Serves as backup to Customer Service for processing a range of customer transactions. Participate in customer visits, exhibitions, customer events and other marketing activities when needed. Experience: 3+ years of work experience Knowledge, Skills, Abilities' & Competencies Customer Centric with strong business and financial awareness Demonstrates innovation and organisational agility Decisive and highly successful in driving proven business performance. High level of computer literacy with experience of SAP, Excel, CRMS and C4C.