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Technical Support - Solution Center Specialist

1 - 5 years

3 - 5 Lacs

Bengaluru

Posted:3 months ago| Platform: Naukri logo

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Skills Required

Technical Support Customer Service production products services sales Salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Desired Candidate profile Delivers an extraordinary customer experience by technically advising customers on TE products, services, and capabilities to best meet the needs of the customer and the designs they are working on. Sells the value propositions of TE Connectivity products and services. Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts. Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions. Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests. Nurture and grow small and medium customers pipeline opportunities via Salesforce through regular touch points with end customer. Work with TE franchised distributors to provide quotations and order fulfillment. Promote TE portfolio of products to drive revenue Skills Education: BE Preferred Experience : 1-5 years of Technical Support and Customer Service experience. Excellent communication skills. Flexible to work in Shifts. Demonstrates problem solving skills, influencing abilities, and ability to provide effective feedback. Strong verbal, written, and presentation skills. Relevant product or industry experience a plus. Team player, critical thinker, self-motivator and ability to maintain a proactive positive attitude.

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TE Connectivity
TE Connectivity
te.com

Appliances, Electrical, and Electronics Manufacturing

Galway Berwyn

10001 Employees

386 Jobs

    Key People

  • Kurt W. Kuehn

    CEO

  • Heidi D. Deltour

    CFO

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