Technical Support Representative (India)

Weave Support

is the lifeblood of

customer retention

! Our support reps go above and beyond to ensure that we attend to every detail of our customer’s needs in order to resolve issues in less time and with the utmost level of satisfaction. Not only does our support team tackle every call and message with a personalized approach, but they receive extensive amounts of training to become product experts and resolve concerns in a timely and efficient manner.In this role, you will get to help our customers continually love Weave by being their superhero in answering the basics of how the Weave product works. We will train you on how to triage, direct, and manage customer requests for both product and technical support. You will partner with your peers and other teams to resolve customer problems in a timely, efficient manner while providing superior customer service.

• Report to Software Support TL
• 100% Remote (India)
• FULL Time positions only (working hours US Shift between 8:30PM to 6:30 AM M-F)
  

What You Will Own

• Communicate with customers through chat and email, with phone support to be added in the future
• Provide follow up to customers through outbound emails (and future outbound calls)
• Resolve customer issues with basic troubleshooting
• Deliver a consistently strong customer experience across all active support channels
• Manage multiple customer interactions in a fast, constantly shifting environment
• Prioritize incoming requests to ensure timely, effective resolutions
• Collaborate with your team to keep operations smooth and customers supported
• Represent Weave’s products and services with clarity and confidence
  

What You Will Need To Accomplish The Job

• A minimum of one year of customer support experience (phone, chat, or email)
• Interest in technology, strong computer skills, and the ability to learn new tools quickly
• Experience using browsers, spreadsheets, and text editors, with the ability to resolve basic customer issues
• A learning mindset, empathy for others, and creativity in problem solving
• Strong English proficiency
  

Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.
All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.