Technical Support Representative

As a Technical Support Engineer, you will be responsible for handling incoming email or chat activity, triaging cases received by the CRM, providing application support, and adhering to established SLAs and productivity goals. You will play a key role in delivering world-class customer support by resolving customer issues in a timely and empathetic manner. Your job responsibilities will include prioritizing and assigning cases, creating and documenting initial discovery, escalating issues when necessary, performing database searches, and gaining a strong understanding of the product line. You will be expected to remain courteous and concerned with resolving customer issues while discussing trouble-ticket activity with team management and compiling reports to troubleshoot Help Desk incidents. To excel in this role, you must have excellent written and verbal communication skills, with a high level of English fluency. You should possess good time management skills to work on cases efficiently and multitasking ability to handle multiple technical mediums simultaneously. Previous experience working in a call center environment or providing technical support will be advantageous. Candidates with any Graduation/Post Graduation education, 1-2 years of relevant experience, and the ability to pass technical assessments, logic exams, typing tests, on-site interviews, and drug screenings are encouraged to apply. Your ability to remain empathetic and courteous while communicating with customers about challenging issues is crucial for success in this position.,