Technical Support Lead / Senior Techical Support Lead

Job Description

Basic Qualifications: Minimum 11 years of professional experience in IT, with at least 8 years in cloud technologies. Over 3 years of experience in management roles with Strong organizational and project management skills. Proven track record of designing and implementing highly reliable cloud solutions for large enterprises. Preferred Qualifications: Familiarity with integration and automation tools like Boomi and iPaaS. Relevant industry certifications in iPaaS platforms, cloud technologies, or Java programming. Experience in a similar role within a technology-driven organization. Exceptional problem-solving and analytical skills. Excellent communication and interpersonal abilities. Ability to work in a fast-paced, dynamic environment. Continuous learner with a passion for keeping up with industry trends and advancements. Familiarity with monitoring tools like Datadog, Prometheus, Grafana Technical Skills: Certified & Hands-on expertise with AWS, Azure (preferred), and GCP. Extensive experience in disaster recovery and business continuity design. Proficiency in cost optimization strategies for cloud infrastructures. Strong expertise in DevOps practices, containerization, and VPC configurations. Experience in managing and developing a team, providing clear direction and support. Strong background in Linux administration. Responsibilities: Design, implement, and manage highly reliable cloud solutions for large enterprises. Develop, Lead and execute disaster recovery and business continuity planning and execution. Optimize cloud infrastructure costs and manage budgets effectively. Optimize cloud infrastructure for performance, reliability, and cost efficiency. Lead and oversee DevOps practices including containerization, VPC configurations, and CI/CD pipelines. Lead efforts to automate infrastructure and processes using Python, Shell scripting, and serverless technologies. Collaborate with customers to translate business needs into technical/architectural solutions Provide strong leadership and direction to a new team, fostering growth and development. Leverage tools such as Boomi and/Or iPaaS for integrations and process automation. Maintain and enhance the cloud infrastructure using AWS, Azure (preferred), and GCP. Utilize tools like Boomi and iPaaS for integration and automation. Implement serverless solutions, including AWS Lambda, to enhance system performance. Willing to work in rotational 24x7 shift and Lead L1/L2/L3 activities