Technical support, l1 support

1 - 3 years

2 - 3 Lacs

Posted:None| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job purpose:

This is an entry level position, and you will be responsible for working with Tier 1 support personnel to resolve client issues in a timely manner and provide Tier-2 support to resolve technical issues related to our application(s). The successful candidate should have strong client service and communication skills as well as the ability to deliver projects on time in a dynamic team environment. The candidate will receive training on existing as well as next generation tools.

Key job responsibilities include the following:

  • Provide personalized customer service by responding to the needs of the customers
  • Enter contacts into call tracking system and manage those issues to resolution
  • Function in a close team environment and communicate within the team as a single unit
  • Knowledge sharing and work flexibility in a close team environment
  • Consistently meet client expectations and project deadlines
  • Work to develop customer service, probing, and research skills
  • Evaluate problems of the customers and provide logical lasting solutions
  • Adhering to the project and departmental standards as necessary. Contribution to the development of such standards where required
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
  • Refer more complex issues or reconfigurations to senior specialists
  • Demonstrate capability of handling high work pressure during peak seasons

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Orcapod Consulting Services logo
Orcapod Consulting Services

Consulting

Mumbai

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