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Oxo Solutions
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Technical Support Intern OXO Solutions

Technical Support Intern OXO Solutions

2 - 7 years

|

0 Lacs

Posted:2 months ago| Platform:

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Skills Required

training computer hardware operating systems analytical javascript hardware internship technical support testing

Work Mode

Work from Office

Job Type

Internship

Job Description

We are looking for a technical support employee with good communication skills over the phone, email, and chat. The one who has an analytical mindset and customer-centric approach.

Skills

HTML5 CSS JavaScript

Responsibilities

- Answering to the call of clients by identifying their issues, and researching the answers.
- Logging and maintaining the records of the employee queries.
- Writing and maintaining the self-help documentation so that clients can try to fix the problems themselves.
- Analyzing and fixing problems in computer hardware operating systems and applications.
- Involved in client training programs by recognizing the learning issues and suggesting instructional language.
- Ensuring all the computer systems are electrically safe by conducting tests after a short interval of time.
- Keep himself updated by indulging in educational opportunities.
- Conducting security test on all the systems.
- Status reports on all the hardware and software in the company
- Substituting the damaged and failed parts on hardware

Job Summary

B.Tech(Computer Science and Engineering) M.Tech (CSE/IT/ECE/ME)

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