Technical Support Executive

Job Title: Technical Support Executive

Location: Hyderabad

Shift: Night Shift (PST Timings)

Experience: 2+ years

Are you an experienced technical support executive looking for a new challenge? Do you thrive in a fast-paced environment where you can work with cutting-edge technologies and create solutions that solve complex problems? If so, we are looking for you!

We are seeking a highly motivated Technical Support Executive with 2+ years of experience in supporting ERP software. The ideal candidate will work a night shift and must have a 30-day notice period or be an immediate joiner.

Responsibilities

• Provide technical support to customers via tickets, email, and virtual meetings.
• Troubleshoot and resolve software-related issues in a timely manner.
• Log and track customer issues in a ticketing system.
• Ensure customer satisfaction by following up on open issues and keeping customers informed of progress.
• Collaborate with development and QA teams to resolve customer issues.
• Continuously improve knowledge of the ERP software and stay current with industry developments.

Requirements

• 2+ years of experience in technical support for ERP software.
• Strong problem-solving skills.
• Excellent communication skills, both written and verbal.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Education

Bachelor's or Master's degree in Computer Science, Software Engineering, or related field.

If you are an energetic, self-motivated, and detail-oriented individual with a passion for providing excellent customer service, please submit your resume for consideration. We offer competitive salary packages, a supportive work environment, and opportunities for growth and advancement. If you are a technical support professional with a passion for helping customers, we encourage you to apply for this position.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹90,000.00 per month

Shift:

• Night shift

Work Days:

• Monday to Friday

Ability to commute/relocate:

• Hyderabad District, Telangana: Reliably commute or planning to relocate before starting work (Required)

Experience:

• ERP Support: 2 years (Preferred)

Shift availability:

• Night Shift (Required)

Work Location: In person