Technical Support Executive

0 years

0 Lacs

Posted:9 hours ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Attend basic small amounts of inbound technical service calls.
  • Pending call processing with the help of a colleague on a routine basis.
  • Keep records of all conversations in our ticket system in a comprehensible way.
  • Frequently attend training sessions to improve knowledge and performance level.
  • Ensure following the customer service SOP, Company policies, and website for FAQs.
  • Escalate serious problems according to the hierarchy.
  • Frequently attend training sessions to improve knowledge and performance level.
This job is provided by Shine.com

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