Attend basic small amounts of inbound technical service calls. Pending call processing with the help of a colleague on a routine basis. Keep records of all conversations in our ticket system in a comprehensible way. Frequently attend training sessions to improve knowledge and performance level. Ensure following the customer service SOP, Company policies, and website for FAQs. Escalate serious problems according to the hierarchy. Frequently attend training sessions to improve knowledge and performance level. This job is provided by Shine.com
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