Job Description:
We are looking for a Technical Support Executive with 1–2 years of experience. The candidate should have hands-on knowledge of firewall systems and technical troubleshooting. You will be responsible for solving IT-related issues, taking remote sessions, and ensuring timely resolution of support tickets.

Key Responsibilities:

· Troubleshoot and resolve technical issues raised by clients.

· Take remote sessions to diagnose and fix problems.

· Add users and manage user access.

· Add and manage firewall policies.

· Work within the given TAT (Turnaround Time) to resolve issues.

· Confirm resolution with clients and ensure their satisfaction.

· Keep records of issues and resolutions.

Requirements:

· 1–3 years of experience in technical support or IT helpdesk.

· Good knowledge of firewalls, network troubleshooting, and user management, Ms office migration, Data Backup, AD etc

· Experience in working with ticketing systems.

· Ability to handle remote support tools confidently.

· Good communication skills.

· Female candidates only.

Job Type: Full-time

Pay: ₹200,000.00 - ₹300,000.00 per year

Benefits:

Cell phone reimbursement
Paid sick time
Provident Fund

Work Location: In person

More Jobs at I Knowledge Services Pvt Ltd

Technical Support Executive

india

1.0 - 2.0 yrs

INR 2 - 3 Lacs

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Technical Support Executive