Posted:1 day ago|
Platform:
On-site
Full Time
We are seeking a patient and technically proficient Technical Support Specialist to provide troubleshooting and resolution for [company/organisation]'s IT systems, software, and hardware issues, ensuring smooth operations for internal users and/or external customers in [industry/sector].
Responsibilities
- Respond to and resolve technical support requests via phone, email, or ticketing system, providing timely and effective solutions for hardware, software, and network issues.
- Diagnose and troubleshoot problems with desktops, laptops, mobile devices, printers, and other peripherals; escalate complex issues to senior support or vendors as needed.
- Install, configure, and maintain user hardware and software; ensure systems are up-to-date with necessary patches and updates.
- Assist users with connectivity issues, VPN, and network access; troubleshoot basic network problems and liaise with service providers if required.
- Guide users on the use of company-provided software, tools, and applications; provide training or documentation as needed.
Job Types: Full-time, Permanent, Fresher
Pay: ₹7,200.00 - ₹11,200.00 per month
Benefits:
Work Location: In person
gekinformation
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