Technical Support Executive - Delhi (0-1 years)

About the Role

We are looking for a proactive and service-oriented Technical Support Executive to assist our clients and site visitors with application and software-related queries.

Key Responsibilities

✔ Handle queries from clients and site visitors via calls, emails, or chat
✔ Provide first-level troubleshooting for software and application issues✔ Escalate unresolved or complex issues to the technical/engineering team✔ Document queries, resolutions, and support processes for knowledge sharing✔ Guide clients through product features, configurations, and best practices✔ Ensure timely follow-ups and maintain client satisfaction

What We’re Looking For

• Bachelor’s degree in Computer Science or any feild, IT, or related field (or relevant experience)
• Strong problem-solving and analytical skills
• Knowledge of software applications, web platforms, or SaaS tools
• Excellent verbal and written communication skills
• Ability to multitask and work effectively in a fast-paced environment

Good to Have

✨ Familiarity with support/ticketing tools (e.g., Zendesk, Freshdesk, Jira, Zoho Desk)
✨ Understanding of web technologies, databases, or cloud platforms✨ Previous client-facing support experience

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Application Question(s):

• What's your current location?
• What's your expected salary?
• How much experience do you have?

Work Location: In person