Technical Support Engineering

Role Overview: With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization at Microsoft is dedicated to empowering customers to accelerate business value through exceptional customer experiences. As a Technical Support Engineer in the Customer Service & Support (CSS) team, you will play a vital role in resolving customer technical issues promptly and effectively. This role offers opportunities for career growth, skill development, and technical proficiency enhancement, all while contributing to Microsoft's mission of empowering every person and organization to achieve more. Key Responsibilities: - Deliver high-quality customer and partner experience (CPE) by providing timely responses and resolutions. - Collaborate with global peers, stakeholders, account managers, and product groups to efficiently resolve customer issues. - Drive career growth and professional development through individual and team readiness. - Contribute to business efficiency and effectiveness through excellence in execution. - Support Microsoft's objective of growing market share by working closely with the product team on technical design issues and product changes. - Represent Microsoft as a trusted advisor to customers and drive team/cluster level projects to enhance CPE. Qualifications Required: - 3-9 years of experience in technical support roles. - Proficiency in foundational concepts of all Office products across Windows, Mac, and iOS platforms. - Strong understanding of Operating Systems Concepts such as Active Directory, Security, and Performance. - Knowledge of networking concepts including DNS, protocols, and devices. - Familiarity with Windows Architecture, .NET basic concepts, Web architecture, and IIS configuration. - Experience with tools like Netmon, Perfmon, Process Monitor, DebugDiag, and others. - Advanced troubleshooting skills and the ability to troubleshoot application hang issues on mobile devices. - Language Qualification: Fluent in reading, writing, and speaking English. (Note: Additional details of the company were not included in the provided Job Description),