Technical Support Engineer (Surveillance & Intrusion)

Role Overview: You will work as a full-time on-site Technical Support Specialist in Chennai. Your main responsibility will be to provide technical support, troubleshoot issues, and ensure customer satisfaction. This role involves diagnosing technical problems, resolving customer queries, maintaining support logs, and collaborating with team members to enhance support processes. Key Responsibilities: - Provide technical support to customers - Troubleshoot technical issues - Ensure customer satisfaction - Diagnose technical problems - Resolve customer queries - Maintain customer support logs - Collaborate with team members to improve support processes Qualifications Required: - Knowledge of Surveillance and intrusion solutions - Technical Support and Troubleshooting skills - Customer Support and Customer Satisfaction skills - Strong Analytical Skills - Excellent communication skills - Ability to work independently and as part of a team - Relevant certifications or a degree in Information Technology, Computer Science, or related field,